CANCELATION POLICY
You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be granted.
REFUNDS AND EXCHANGES
Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority. Each bundle has gone through vigorous testing to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact us immediately at [email protected].
Returns
We do not offer refunds on our products, but would be glad to offer you an exchange or store credit within the first seven (7) days of receipt of your order if you receive a product that you believe is defective. Within the first 7 days of receipt, please email [email protected] and one of our customer service representatives will assist with the issue. Please note that before any exchange, store credit or replacement hair is honored, we must receive the hair back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting, etc), nor can we accept hair that has been installed.
Exchanges
You are responsible for all shipping charges associated with an exchange if the correct item was received. Please note that issues concerning length and color variation of the hair are not valid reasons for an exchange. Products that have been untied, washed, installed, and/or tampered with are not eligible for an exchange so please examine each bundle while it is still tied to make sure you are satisfied with the product. We recommend purchasing insurance and delivery confirmation to ensure that we safely receive your order.
SHIPPING
Please allow 5-7 business days for processing. (Please note that weekends and holidays are not to be considered as business days). Once order is ready you will receive an email notification that it has been shipped.
Once shipped, please allow 1-3 business days to receive your order (U.S. orders), or 3-7 days (international orders). You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be granted.
Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays.
If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges.
Abandoned and refused packages will not be refunded.
At this time, shipping services will be provided by United States Postal Service. Both domestic and international orders will be charged a flat shipping rate, depending on what that fee is of the provider at that time. Once the payment has been processed and shipped, an email will be sent with tracking information that can be located by visiting www.usps.com. Please note that a signature delivery confirmation is required for each order.